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Old cabine without flat bed in business for a 12 hour flight is not acceptable

Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.

Business class in the second leg - CDG-EVN was a disaster.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me

Food could have been better especially the breakfast. Overall it was a good flight

A couple of minor delays in boarding but very professional and efficient staff.

Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet

Sky priority means you get to use the KLM business Lounge.

Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort

My flight was cancelled after a 7 hour delay. I am awaiting a refund.

Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.

We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.

Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members

I could change to business before flight and everything was perfect except for entertainment which was none.

I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.

Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated

The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!

Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.

Flight was delayed by well over an hour. Communication was terrible.

Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.

We did not have seat assigned until almost the very end of boarding and my husband and I did not sit together I don’t know why even though we bought tickets 3 months in advance and checked in very early. We were not standby and we were treated as we had stand by tickets. I will never fly Air Canada again.

Delayed leaving. On arrival we were taken to the airstrip and had to get off onto an over crowed bus, not all that passengers fit. Drove around the airport for 20 + minutes. Taken off the bus told to go upstairs 3 flights then all the passengers had to walk a mile or more , those of us old there was no one to direct us to were to go. I asked several people with no answers. Once I got to baggage claim my bags were not on the right bag claim. Once again asked for help and finally someone found my bags on a different carasel. Very frustrating.

I don’t think there was entertainment? No mention of it. It was a good flight. Only complaint was my seat cushion was not attached and kept slipping.

Great TV, easy boarding, wonderful ground crew and flight crew.

Flew SEA-CA, then CA-NRT. First flight was short but very uncomfortable, dirty, and had very small overhead storage space. The seats and fans were not cleaned and had visible dirt on them. Second flight was perfect.

Food was icecold or frozen including breakfast. Hopeless service. Rude crew.

Was in business class. After dinner service, I think the stewards figured everyone should be a sleep as the stewards dissappeared. Had to fend for ourselves for a while.

The late departure Of two hours waitresses, immature, and gossiping

Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her

It was a flight operated by Aer Linus for BA and the plane and crew were very good but the food selection was average.

The seats were uncomfortable. It was an old plane. The crew could have been more hospitable.

Lost our bags in Heathrow, We didn’t receive bags in Mallorca for 3 days, out of a 7 day cycling vacation. Really inconvenient and disappointing!

Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you

There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.

Horrible seat allocation. Boarding was slow. Food was average and so was entertainment. The TV terminal didn't work and so had to use remote.

I’m not happy because I discovered there is something wrong and my miles have not been getting put on my AA account. So this needs to be fixed because I have traveled a lot since October and none of my miles are registered

Fare was much lower with a layover in London as I was able avoid numerous landing fees that would have been added to the ticket price had I booked a direct flight to Amsterdam.

The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.

The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.